SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fighter Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fighterstore.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (12)
5 Stars (10) |
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4 Stars (2) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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Excellent quality. Thank you.
Good dobok, sewn qualitatively. Comes with a white belt. The fabric is thin but dense, the composition is cotton. The dimension grid corresponds to the specified parameters in the table.
A good kimono, a little rough fabric air does not pass well, let's see what will be after washing, sewn normally neat seams.
At me in Talia is close to 70 cm, the elastic band in the shorts is tugovata, The Meni is similar to coli vilniche. Pretty. Delivery NP approximate city. The belt is complete. The yak of the Cantonese at the prangey, I'll write a pineche.
Пришло очень быстро, всё соответствует описанию, ребёнок в восторге, продавец умница, рекомендую.
Good. Good. As seen in the pictures. The fabric thickness is better than expected.
Quality is good
Very cool kimono. China flag can be easily retreated and sewn your country flag
Came dobok quickly, the quality is good, thank you to the store, minus only one flag,
It arrives within the estimated date, with the characteristics requested. Good product. In the published photos, the details of the fabric are not observed.
It is perfect and very good quality. The fabric the thick and tough
The shape is excellent. Cloth is dense, high-quality. In size, I took a larger size. And so it seems to correspond to the size. Collar black (without red) red badge removed. In the kit there was a white belt. The form in the photo is already sewn on the growth of the Child (150 cm) (2 turns). Took for 1110r. For this money-excellent!